When setting up your website, your contact form messages may be sent to the spam folder of your email client. This can be due to a number of reasons spanning from your organizations email security settings to your email address not matching your site address.
Follow the steps below to insure your contact form messages reach you in a timely manner.
- Find the test contact form message in your Spam folder
- If the button does appear, click the grey three-dots button to show the rest of the email.
- Select and copy the line of text at the bottom of the email that reads “This e-mail was sent from a contact form…”. Make sure to include the URL of your website.
- In the search bar next to the GMail logo, click the drop-down arrow in the right of the search box and past your copied text into the “Has the words” entry box. Then, click “Create filter”.
- A dialog box will pop-up asking you to confirm your filter. Click OK.
- Another box will appear asking you what you would like to do with this message, click “Never send to Spam”. Then click “create filter”.
- After opening Outlook, select your “Junk Email” inbox.
- Select the email from the contact form on your site.
- Right click the email entry in the list and select Junk > Never Block Sender’s Domain
If your email is still being sent to spam regardless of following these steps, please contact your email administrator for additional troubleshooting. You may need administrative privileges to change some security settings.